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Ideally, you should recieve a new login link in your registered email account.
If you still feel stuck, we’re here to help at support@osmo.coach.

This can happen for a couple of simple reasons:

1. Notifications may be turned off in your Osmo settings.
Go to Settings → Notifications and make sure the toggles you want (like “Client has joined session”) are turned on.

2. Your browser or device may be blocking notifications.
Check your browser settings (especially on Chrome) and ensure that notifications for Osmo are allowed.

Once these two areas are set correctly, notifications will begin flowing again.

This can happen if your browser blocks pop-ups or microphone/camera permissions.
Try:
- Allowing camera and mic access when your browser asks
- Checking that another app (Zoom, Teams) isn’t already using your camera
- Refreshing your browser or rejoining the session

If it still doesn’t work, try switching to Chrome or restarting the browser.

Ask them to:
- Refresh the page
- Try Chrome if they’re using another browser
- Ensure they’re logged in with the correct email
- Confirm session time and timezone

You can also resend the session link if needed.

This usually happens if the bot wasn’t admitted at the start.

Make sure:
- AI Assist feature is turned on
- You click Admit when the AI bot requests to join
- You don’t remove it during the call
- Your session type allows AI notes

If the bot was denied or removed, Osmo won’t be able to generate notes for that session.

Try:
- Ensuring the bot stayed in the session
- Switching to a more detailed AI template
- Adding your own prompts to guide the structure you prefer

You can always edit and refine the AI summary afterward.

A few things to check:
- Verify the correct calendar is connected (Google/Outlook/iCal)
- Make sure permissions were granted when integrating
- Refresh the Calendar page
- Reconnect your calendar under Settings -> Integrations -> Calendars

If importing data from Calendly, ensure your availability is configured properly in Calendly before importing.

Here are something you could check:
Your payment- Stripe or payment links (like PayPal, Venmo, etc.) is added in Settings → Payments
The link works outside Osmo (paste it into a browser)
There are no restrictions on your payment provider’s side

Osmo sends the link as-is — so the payment provider must be functioning normally.

You could try:
- Checking spam/junk folders
- Adding Osmo to your email safe list
- Confirming your email is correct in Settings → Profile
- Checking for strict corporate firewalls (common in Outlook 365 environments)

These small adjustments usually restore the flow.

Why dont you try:
- Refreshing the page
- Clearing your browser cache
- Logging out and back in
- Switching to Chrome
- Checking your internet connection

If it persists, send us a screenshot through Send Feedback.

If something doesn’t feel quite right, we’d love to hear from you - your feedback helps us make Osmo better for everyone.

You can report an issue directly from any page using the “Send Feedback” button at the bottom of the screen. Just click it to open a small window where you can describe what happened and attach screenshots or images. This gives our team the exact context we need to fix things quickly and kindly.

You can also reach out to us through Support anytime at support@osmo.coach.
We’re grateful for every note you send. Osmo grows stronger with your eyes and your experience.